Refund policy

Refund & Return Policy

We are committed to providing quality products and excellent customer service. Please read our Refund & Return Policy carefully before making a purchase.

14-Day Return Policy
Returns are accepted within 14 days of receiving your order, provided the item:
  • Is unused, unopened, and in its original condition and packaging.
  • Includes all original accessories, tags, and documentation (if applicable).
  • Is accompanied by proof of purchase.
No Returns for Change of Mind

We do not accept returns, exchanges, or refunds for change of mind, including if you:
  • Ordered the wrong item.
  • Changed your preference after purchase.
  • No longer need or want the product.
  • No nlonger need because job cancelation
Please choose carefully before placing your order.

Non-Returnable Items

The following items cannot be returned unless they are faulty or required by applicable consumer law:
  • Products on sale
  • Have been used
Faulty, Damaged, or Incorrect Items

If you receive an item that is damaged, defective, or incorrect, please contact us within 7 days of delivery. We will assess your claim and, where appropriate, provide a repair, replacement, or refund in accordance with applicable consumer laws.

Refund Process

Once your returned item has been received and inspected, we will notify you of the outcome. If approved, refunds will be issued to the original payment method within 5–10 business days, depending on your payment provider.

Shipping charges are non-refundable unless the return is due to our error or the product is faulty.

How to Request a Return

To request a return for an eligible item, please contact our customer support team with:
  • Your order number
  • A description of the issue
  • Photos, if the item is damaged or incorrect
Return instructions will be provided once your request has been approved.

Consumer Rights

Nothing in this policy excludes or limits your rights under applicable consumer protection laws. If your product has a major fault or does not meet applicable consumer guarantees, you may be entitled to a repair, replacement, or refund as provided by law.
To start a return, you can contact us at sales@bettabiltbuckets.com.au.